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What to Do With a Bad Roof Installation

April 12, 2019

Roof installations are a big project. It’s a true investment for your home and it’s often an agonizing decision to choose the right contractor. The decision might involve getting recommendations from friends, looking for great reviews, and finding a price that matches your budget.

But sometimes, a friend’s recommendation doesn’t turn out to be that great. Or maybe you hire someone who has a crew of unqualified subcontractors. And sometimes, we just end up paying too little and the final results shows.

Seeing issues after a new roof installation is a stressful situation. Not only does the time spent installing your roof feel wasted, but the security of your home is now compromised. And you may be thinking, “What now?”

Working With Your Existing Contractor

Most contractors will give homeowners a couple of days after installation; this gives you time to inspect the roof and make sure everything looks and feels good. It’s natural for there to be a few small issues sometimes, and most contractors will be happy to fix them! If you are experiencing leaks or see some shingles that seem out of place, bring these concerns up immediately with your contractor. Ask for photos of the roof work to make sure everything is in place. Ideally, your contractor will work with you to correct any problems so you can feel good about your new roof.

Get a Second Opinion

If you’ve brought up concerns about your roof to your contractor and they refuse to take a second look, you may want to get a second opinion from other local roofing companies to verify your concerns. They can inspect your roof and let you know why something is done a certain way, or if there really is a problem with the new installation. In the event of negligent craftsmanship, they can likely take photographs for you and offer solutions or suggestions on what to do next.

File a Complaint

If you’ve gotten a second (or third) opinion that verifies an issue with your roof installation, you can try to work with your original contractor to see if they will help you fix the issue. But if they are unresponsive, it’s important to take a good look at your original contract and consider litigation. Hiring a lawyer and organizing a case can be a long, lengthy, and costly process.

Avoid the Headache, Call IBEX

Finding the right roofing contractor from the get-go is key to avoiding a bad roof installation. We know that’s easier said than done, and IBEX Roof always advises our customers to be proactive. Get proof of your contractor’s business license, bond, and worker’s compensation for every single employee that works on your roof. Otherwise, you may end up with even more serious problems than an improperly installed roof!

IBEX Roof’s great service is proven by our repeat customers, referrals, and reviews. But if you’re dealing with a bad roof installation from a different contractor, we’re here for you, too! We can help correct an improper installation with professionalism and the customer service to match. If you live in the Vancouver, WA or Portland, OR area, give us a call at 360-218-3104 and we will help you out.

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Our Hassle-Free Process in 4 Easy Steps!

Step 1

Phone Consultation

When we speak with you over the phone, we'll listen to your needs to see if we're a good fit for your roofing project.
Step 2

Free Roof Estimate

Our Roof Estimators provide in-home or no-contact free estimates. We listen to your design needs and give you an honest, detailed quote.
Step 3

Roof Installation

Our Roofers treat your home as if it were their own and clean up afterwards.
Step 4

Customer Care

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At IBEX Roof, we strive to make your experience with us as straightforward and stress-free as possible. We’ll explain everything in detail and provide an exact estimate for your project. We’ll show up on time, keep disruptions to your home and property to a minimum, and make sure you’re happy with our work once we’re finished.
We are True Roofing Experts.
Sure-Footed. Honest. Professional.
We have spent years in residential roofing and commercial roofing work—always with an eye on improving our process.
We believe in quality. That starts with the roofing materials we use on every job; continues in the methods of safe, efficient working standards we employ for our team and continues right down to the experience we create for our clients.
We’re in this for the long haul, and we know that just isn’t possible by producing sub-standard work or creating poor working relationships.

The roofing profession isn’t known for offering the best customer service experience. We’re here to change that by setting a new industry standard.
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