Everyone was kind, respectful and thorough. The roofers worked fast and with expertise. They were clean (did a great job picking up after themselves). I’m very happy with the roof and all of the follow up. I feel cared for. I also had gutters installed. I know it was a challenge on an older home. I’m am happy with their work too (also Ibex). I will definitely refer Ibex if I know anyone needing roofing care or gutter work. Thank you so much. I really do appreciate all the follow up. Thank you.
They are the best! We are very happy customer. Our roof looks really nice. Great quality roofing materials with affordable price. Very professional office staff and crew that replace our roof! Special thanks to Cody who helped us the whole process. Highly recommended.
Professional and thorough. We had a wonderful experience with some roof work that we needed done. From beginning to end, Trent and the rest of the crew were hard working and professional. Highly recommend them for any job!
This company has a strong customer service ethic. Trent was informative and helpful in discussing our options. Jesus was great at explaining the work that was being done, and he was thorough in checking the work after it was finished. The crew did an excellent job of protecting our landscaping during the work and of cleaning up after they were finished. Everyone we encountered at Ibex was prompt, friendly, and helpful, and our roof looks great.
From our initial point of contact until the job was finished, we had a great experience with IBEX Roof. We had gutter guards installed. The job went very smoothly and we are happy by the quality of the product. At the initial consult, I expressed concern that something was wrong with one of my downspouts. Duane was honest and said the issue was just a hunk of moss clogging it instead of trying to upsell me. I appreciated his honesty and will be calling IBEX for any roofing needs in the future!
We highly recommend IBEX Roof! Their customer service is top notch, and they really care if you are happy with their work! We had a major roof repair/replacement, and they did a great job, including being reasonably priced, quick to get there, good clean up, and communication was always professional, clear, and considerate. There was one tiny thing to be fixed after their job, and they hurried out to take care of it, no problem! They were recommended to us, and now we pass it on. When you find a company you can trust and are easy to work with, it means everything! Thanks IBEX and crew, and we will continue to call on you for our roofing needs!
Ibex was amazing. They worked with my budget, got the roof done right away and when I had some concerns after the fact Kirk (the owner) came out himself and took care of everything. I am very happy with my choice to use ibex and would definitely recommend them just based on how they treated me but they did a great job on the roof as well.
They were very professional and their customer service was exceptional. Cody came to my house to give me an estimate and itemized everything they were going to do along with copies of their warranties and insurance. We talked about the bad experiences that people may have with putting up a new roof and all of my concerns were addressed. Jeremy verified everything they were going to do right before they started the work. Their crew tore down 2 layers and installed the new roof in one day! Jesus also asked me how everything was going in the middle of the project. They cleaned up everything after the work was done and it was cleaner than it was before. I also received a call after the work was done from Sam to make sure I was satisfied with everything. I am pleasantly surprised that they still keep in touch with me and send me home maintenance tips. I feel like I can contact them at anytime! I am highly satisfied with their craftsmanship and service and definitely recommend them!
At the beginning of the year (2018), the wife and I purchased a house built in the 60’s that was in desperate need of a new roof. It was February and our home inspector said that we couldn’t wait and we need a new roof immediately.
We had 3 bids for the job, and Ibex was the most expensive by quite a bit. However the Ibex representative that bid the job really gave us confidence that we would be getting our monies worth, something the other companies didn’t. The rep spent 1.5 – 2 hours inspecting the roof and talking with us about the options and price levels. By the time he was done, we knew Ibex was the way to go.
After the job was scheduled, it started snowing. I figured that we would need to reschedule, but the Ibex crew came out quickly and finished the job in 2 days. Despite what looked like miserable conditions, they were polite, answered all of our questions, and added some additional safety harness anchor points to the roof at my request. They even brought their own porta-john so they didn’t need enter our house. When the job was done, they cleaned up extremely well, without damaging any of our landscaping/plants in the process.
The office staff and engineers were great and had great communication with us. The roof looks great and I would hire Ibex again in a heartbeat.
Thank you to everyone at Ibex for a job well done!
IBEX was amazing to work with. They worked hard to stay within our budget, and Cody went above and beyond in his professionalism and communication. He also was great with our toddler when he was giving our estimate. The job they did was great, and our neighbors even commented on how great the crew was while our roof was being worked on. We will use IBEX again in the future!!
I would recommend IBEX roofing. They perform quality work and their communication was great with me. I had them working on my roof at the same time as another contractor was onsite which can be difficult but the project was completed as proposed and it turned out fantastic!
Work is impeccable! Our roof is looking good and you can tell it is professionally done. Cody came to our home for a cost estimate and we felt that he is not pushy at all. He presented what products they use which gave us options what we can afford and what we really want to get done. He was very knowledgeable, respectful and helpful. Yes, I do recommend IBEX for roofing.
I’m a thorough researcher before hiring any company, so I read all the reviews from multiple top roofing companies before selecting Ibex Roofing and calling them. They aren’t the biggest, but it’s often better to go with the small, personal companies who really care about their customers. Duane from Ibex, came out just a few days later and took a look at our roof and investigated what I feared may be a possible problem. He was wonderfully honest, and told me our roof was in very good condition, despite it being over 20 years old, and that it could last at least another 10 or 15 years more, before replacement. (Hooray!) He did locate one minor issue, a nail hole, which he came back and fixed by replacing the shingle and putting a metal plate underneath it. (He also checked out a downspout for clogging while he was here.) His cost for the visit was $250, which was a relief, because when you hire a roofer, (or a car mechanic) a lot of times you have no idea what it might end up costing you, because you don’t know if you’re receiving an honest appraisal of the problem and estimate of the cost. But with Ibex, I received prompt, fair, friendly service by a roofing expert who knew his job and told the truth. Thank you Ibex, and thank you Duane!
The preliminary visit with Trent went well. Trent told me the options available and made recommendations after an inspection of the roofs. He listened to my concerns related to the north facing panels and upper level downspouts directing the rain flow across the shingles. I asked if a channel device existed to catch the gutter flow and direct it down the roof perpendicular to the shingles. We agreed on several treatments and the crew came out and did a great job.
After multiple estimates to repair a leaking skylight, we chose Ibex Roof Company to do the job. We are very satisfied with their work. They arrived on time and not only repaired the skylight, but fixed a leaking gutter and cleaned up some debris that fell on the porch. The workers were professional and helpful. We will definitely us Ibex again.
Ibex Roof was able to fix a loose roof vent as well as clean the moss that was growing on the shingles plus clean the gutters
I just had my roof replaced and the team at Ibex treated me with great kindness and professionalism. They walked me through each step and stayed in touch from the time of the quote until the job completion. The team that installed the roof was very skilled and knowledgeable. Foreman Martin answered all my questions and he and his crew worked quickly and left not a scrap of debris behind. I would highly recommend this company without reservation. Kudos to Sam and Felicia for their terrific customer service. If you are looking for someone to perform your next roofing project, you would be hard-pressed to find a company better than this. Thank you Ibex Roof!
Ibex was one of several companies that bid to re-roof my home. They were not the lowest bidder, but Cody struck me as trustworthy. Happily, my honesty “radar” was on track. Felicia in the office handled the billing easily and with the flexibility I needed. The work crew appeared on schedule and throughout the job asked if I had questions or concerns. Jesus, one of the workers, was very personable and more than willing to answer my questions and respond to concerns. As with virtually all roofing jobs, there were a few unexpected issues, but these were dealt with quickly and professionally. To me, a re-roof is a major investment, and I feel confident that it’s one thing I won’t have to worry about for many years.